For Immediate Assistance Call Toll Free: 800-713-3412

Exit Interviews

Frequently Asked Questions

Do your interviewers interpret what is being said by my ex-employee?

No, they simply document the conversation.  They may paraphrase, if the ex-employee is going on and on, but they will not inject their personal thoughts or interpretations.  They check with the ex-employee at the end of the question, to assure accuracy.


How long does it take to conduct an interview?

Typically 15 minutes, give or take.  It depends on how you designed the questions, and on how much they choose to tell us.

 


I can do this myself. Why do you have a higher success rate?

People open up more to someone they don’t know.  We are a third party, neutral interviewer, taking down data anonymously.  We pose no threat to the ex-employee.

 


Do you call terminated or laid off employees?

It is up to you, but we do not recommend it.  The data we get from them may not be reliable.

 


Why can’t I just have them do this over the Internet.

You can, and we can facilitate that for you, getting the portal set up, and collecting the answers for you. 

 


What do you do if you get a hot item, like someone is using drugs, or stealing from us?

Our operator will call you with any type of red flag like that.  We don’t wait and hope that you find that answer.



News & Events
1/22/2015
SingleSource Is Now a Service Offering of ClearStar, Inc.
10/14/2014
October 12-14 Single Source at National HCAOA Conference, Kansas City
"“Although our relationship is new with SingleSource Services, I envision a long-term relationship to continue using their services due to their excellent customer services, support, and rapid response we have received thus far. It’s those qualities that we look for in companies to ensure each other’s success.”"

Trina Starr
Caribou Thunder/CTL Resources
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SingleSource Services
A Service Offering of ClearStar Incorporated
ClearStar
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5955 Shiloh Rd E | Suite 104 | Alpharetta, GA 30005-8375 | USA
800.713.3412 toll free | 877.835.5787 toll free fax
904.241.1821 office | 904.241.0601 fax
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